Support
How to get help with OneVib Junior.
Effective July 5, 2026Contact
Email support@onevib.com from the parent account email where possible.
Account help
Include the parent account email, affected child username, device type if relevant, and a short description. Never send passwords or full payment card details.
Learning content corrections
Include the country, region, grade, subject, topic, question, and what you believe should be corrected.
Safety reports
Include the child username, approximate date, feature used, and relevant message, friend, room, or device details. For immediate danger, contact emergency services first.
Location or device help
Include the child username, device model, whether the Android app or web app is being used, and what is not working, such as location, battery, check-in, or loud alarm.
Billing, rewards, and birthdays
Include the parent account email, receipt or reward name if relevant, and the issue. Real-world rewards and birthday gifts require parent approval.
Account deletion and recovery
For deletion or recovery requests, write from the parent account email where possible and include the account email and affected child username. If a 30-day recovery period applies, requests must be made before that period ends.